#AI is transforming the way companies interact with customers. That''s good news since the ability to consistently deliver an excellent customer experience is critical for companies in today''s hyper-competitive economy. Here are five ways #AI is changing the customer experience: [Read More]
Summary… * Machine-Made
That’s good news since the ability to consistently deliver an excellent customer experience is critical for companies in today’s hyper-competitive economy.
Routine problem-solving in customer service: We’re not at the point where an #AI bot can replace a human being, but #AI programs are already solving customer service problems, focusing primarily on routine issues.
Superior customer insights: #AI that helps businesses identify and highlight correlations in customer information is obviously beneficial for companies.
But as these five points demonstrate, #AI is changing the customer experience too.
Prior to Absolutdata, Titir was leading Analytics service delivery teams in GE Capital International Services.