Experts gathered to discuss 2017 technology trends, from chat bots to IoT technologies and virtual reality at this year's Gilbane conference. [Read More]
Summary… * Machine-Made
Chat bots, for example, can provide the first line of customer service with automated replies for initial responses, helping staff members focus on more complex customer service needs.
The 2017 technology trend: Marketing departments owning technology.
The 2017 technology trend: Voice is the new interface.
The 2016 and 2017 technology trend: Companies struggle to keep pace with technology change.
The 2016 technology trend: Propping up legacy technology is failing.
Opinion… * Man-Made