What Retailers Must Remember About Customer Experience Amid The Amazon Go Hype

Everyone’s Learning the Wrong Customer Experience Lesson from Amazon Go’s Cashierless Retail. #Trend

You should never bet against Amazon unless you enjoy a drubbing. So I predict that the ‘Amazon Go’ cashierless convenience stores that were announced this week will be an immediate success, and will affect customer experience trends in retail and other industries. [read more]

Source: Forbes

Categories: Trend

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