Artificial intelligence (AI) interfaces and chatbots could be revolutionary for financial institutions – but only if they strike the right balance between human and machine interaction. [Read More]
Summary… * Machine-Made
So how can banks build chatbots that leave people feeling more not less human as a result of the experience?
How can banks build chatbots that live up to their promise?
People are prepared to trust chatbots, and so banks now need to make sure their development decisions build on this rather than undermine it.
What defines a “human” AI does not depend on how human the AI appears to be, or how life-like its interactions are.
Chatbots should aim to use context and emotional understanding to deliver a “human” experience by meeting the user’s need.
Opinion… * Man-Made
Source: Fintech Futures