Anyone who’s seen David Fincher’s classic thriller Se7en will recall Kevin Spacey’s chilling portrayal of serial killer John Doe toying with Morgan Freeman’s wizened detective and his doomed partner, Brad Pitt. But the real stars of the film are the seven deadly sins, which drive the macabre plot. W… [Read More]
Summary… * Machine-Made
But the real stars of the film are the seven deadly sins, which drive the macabre plot.
Don’t leave your customers wailing “What’s in the box?” — avoid these seven deadly chatbot sins.
Well-tested and integrated access to information — regardless of whether it comes from websites, phone systems, human contact, or AI — is essential to healthy enterprise IT ecosystems.
Instead of serving as the primary customer service interface, an enterprise chatbot could silently monitor a customer service conversation and offer suggestions in real time to human agents on their computer screens.
Imagine errant chatbots providing incorrect customer service instructions or broadcasting sensitive information across unsecured public channels.
Opinion… * Man-Made