Summary… * Machine-Made
Most customers are confused about the use of artificial intelligence (#AI) and are, therefore, reluctant to embrace this new technology, a study said.
The study that involved 6,000 customers in six countries found that consumers were hesitant to fully embrace #AI devices and services.
“Only 36 percent are comfortable with businesses using #AI to engage with them.
Almost 72 percent express some sort of fear about #AI,” the study found.
ALSO READ: Intel bets big on India to boost artificial intelligence usageBusinesses need to focus on using #AI to develop applications that provide real value for customers to improve their experiences rather than overhyping the technology itself, the findings suggested.
Opinion… * Man-Made
Source: Bgr India