At Amazon’s prototype grocery store, Amazon Go, customers can walk in, pick up what they want, and walk out without ever waiting in a checkout line or pulling out a wallet. Amazon will automatically charge their account and send them a receipt. Run out of paper towels? No problem. Amazon Prime custo… [Read More]
Summary… * Machine-Made
Unlike Amazon, and many other product and service providers, insurance companies have fewer opportunities to interact with customers, and those opportunities are less rewarding.
Insurance is traditionally a “selling” process, not a “shopping” process, and claims are the necessary outcome of an unfortunate event.
For insurers looking to turn the tables on a less-than-ideal dynamic, artificial intelligence can transform both the customer experience and the claims process.
Their chatbot, Maya, sells inexpensive homeowners’ and renters’ insurance, and their claims bot, #AI Jim, makes Amazon Prime’s same-day delivery look slow — it recently settled a simple claim in three seconds.
The claims process can be complex and highly regulated, and for mature companies, it is often powered by traditional, less flexible, technologies.
Opinion… * Man-Made