Bots hit the scene so quickly in 2016 that many people have started to wonder if they’re just a temporary fad that will give way to a new technology this year or next. What these people fail … [Read More]
Summary… * Machine-Made
They didn’t matter when Microsoft announced its Bot Framework; they didn’t matter when Facebook announced its bot platform.
In this sense, the bot matters about as much as the cardboard box that Amazon uses to ship your items.
Here are the three major evolutions that will shape the intelligence behind bots in the next five years.
In five years, nine out of 10 bots will integrate with multiple channels and platforms on day one.
To put that another way: In five years any technology will be useless if you can’t have a conversation with it.
Opinion… * Man-Made