Digital engagement is once again shifting, as we can see from the main discussions at Facebook's F8 conference this week about the new release of Messenger and its smart chatbots, or when we look at what's happening with popular team messaging services like Slack, which is being "overrun by friendly, wonderful bots." While bots seem… [Read More]
Summary… * Machine-Made
I wondered this recently, in particular how it might affect the highly strategic and valuable role of community management.
By being connected to the global activity stream and then assisting in the most fundamental — and therefore most common — community management scenarios.
But are chatbots for community management — and other domains of digital engagement — really going to happen?
In short, I believe smart chatbots will revolutionize digital/social engagement by adding a much needed automation and support of communication, knowledge management, and collaboration.
I will be adding smart chatbots to my upcoming 2016 enterprise tech watchlist on ZDNet as well.