So you want to build a chatbot. Great! You’re not alone. There are already more than 34,000 chatbots on Facebook Messenger alone, and many of these were built by and for brands. They are increasing… [Read More]
Summary… * Machine-Made
The following instructions are designed to guide you through the process of building a customer service chatbot from scratch.
Sometimes a fresh channel opens up new perspectives for better customer service.
What this means for your chatbot design is that user messages can never be analyzed in isolation — they are part of a larger conversation.
This will make the whole experience feel less robotic and more human, which is something we should strive for in bot design.
The same linguistic background helps create more realistic data — data that might even include mistakes that are typical for some non-native speakers.
Opinion… * Man-Made