Voice-Activated Banking Then, Now And Soon

It’s been a little over a year since our Digital Banking Tracker heralded the “Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates. Santander U.K. started the trend by launching a voice […] [Read More]

Summary… * Machine-Made


It’s been a little over a year since our Digital Banking Tracker heralded the “Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates.
Meanwhile, it’s been exactly a year since Barclays announced news that it was doing away with passwords and replacing them with voice recognition technology for identity verification.
HSBC has since upped the sensitivity of its voice recognition.
Its customers could send peer-to-peer (P2P) payments via an iPhone, report lost or stolen cards and inquire about specific transactions or spending patterns through voice recognition technology.
So far, we’ve seen two very different approaches to voice recognition technology in banking.

Opinion… * Man-Made


Voice technology and Artificial Intelligence will give an opportunity to customize the banking experience. #Trend

Source: Pymnts.Com