The End of “one-size-fits-all” Banking?

With Capitec’s latest trading update making a case for what consumers in emerging markets want – and need – the time for “one-size-fits-all” banking looks set to be over. [Read More]

Summary… * Machine-Made


By Marwan Elnakat, digital banking solutions director for the CISMEA region at GemaltoWith Capitec’s latest trading update making a case for what consumers in emerging markets want – and need – the time for “one-size-fits-all” banking looks set to be over.
As the bank continues attracting up to 150 000 new customers each month, it’s redefining the “typical banking experience”.
A similar evolution is underway in the digital banking space.
Fintech start-ups and global trends in banking regulations continue to affect this space however – highlighting the customer experience as an increasingly important differential.
Consumers on the other hand now enjoy an effective security solution that doesn’t jeopardise the seamless banking experience they have come to expect.

Opinion… * Man-Made


Personalisation is the secret to developing an engaging and easily navigable customer experience. #Trend

Source: Techfinancials