Consumers Are Abandoning Traditional Customer Service Channels

Consumers prefer automated customer service via emerging channels (including text-based intelligent assistants, live chat, messaging apps, and smart speakers with voice assistants), over human assistance in traditional channels. #Chatbot #Trend

Interactions with customer service via legacy channels like email and phone have fallen in the US by 7% in the last two years [read more]

Source: Business Insider

Categories: Technology, Trend


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