Summary… * Machine-Made
Business analyst firm #Gartner estimates that the business value of artificial intelligence will reach over $3.9 trillion within the next five years.
In 2018 alone, the firm expects the value of #AI to hit nearly $1.2 trillion – which represents about 70% growth over 2017.
For the next few years, #Gartner expects that the primary source of business value for #AI is in the realm of customer experience, as companies use more tools such as virtual agents to support interaction.
#Gartner expects this aspect of the #AI business to comprise 16% of the total in 2022.
"[I]n the long run, the business value of #AI will be about new revenue possibilities," #Gartner research vice-president John-David Lovelock said in a press release.
Opinion… * Man-Made
In the next few years, #Gartner expects that the primary source of business value for #AI will be in the realm of Customer Experience; as companies use more tools such as Virtual Agents to support interaction. #Trend