Google Is Reportedly Looking to Take Over Call Centers With Its Duplex AI Assistant

When #Google introduced #Google #Duplex, its #AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. What wasn’t touched on was the possibility that #Duplex may have a use on the other side of the line, taking over for call center employees and telemarketers. [Read More]

Summary… * Machine-Made


Photo: GettyWhen #Google introduced #Google #Duplex, its #AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot.
That firm, an unnamed large insurance company, is reportedly interested in using the voice assistant to handle simple, straightforward customer service calls.
#Google wowed people with its demo of #Duplex that included the #AI assistant inserting “um” and “uh” sounds to make the conversation seem more fluid.
Backlash eventually made #Google promise that #Duplex will tell people they are speaking with #AI, but the company still has a way to go to ease everyone’s worries.
According to The Information, “ethical concerns” overshadowed #Google’s demonstration of the #Duplex technology, and the company interested in the assistant has pumped the brakes on the proposed project.

Opinion… * Man-Made


#Google may be making a play to find other applications for its human-sounding assistant and has already started experimenting with ways to use #Duplex to do away with roles currently filled by humans. #AI #Voice #Trend

Source: Gizmodo