Google Is Reportedly Looking To Take Over Call Centers With Its Duplex AI Assistant

#Google may be making a play to find other applications for its human-sounding assistant and has already started experimenting with ways to use #Duplex to do away with roles currently filled by humans. #AI #Voice #Trend


When Google introduced Google Duplex, its AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. What wasn’t touched on was the possibility that Duplex may have a use on the other side of the line, taking over for call center employees and telemarketers. [read more]

Source: Gizmodo



Categories: Technology, Trend

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