Google Is Building ‘Virtual Agents’ To Handle Call Centers’ Grunt Work

#Google is officially building AI technology to replace some of the work in call centers: Contact Center #AI. #Technology #Trend


Google is officially building AI technology to replace some of the work in call centers, the company announced at its Cloud Next conference today, confirming earlier reports. From a report: The software is called Contact Center AI, and Google is working with at least a dozen partners, such as Cisco … [read more]

Source: slashdot



Categories: Technology, Trend

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