What hype? Field service workers rapidly embracing AR/VR to democratize knowledge

You may not be lining up to buy the new Magic Leap One, but enterprise customers in the field service industry will be taking a very serious look [Read More]

Summary… * Machine-Made

To find out why the field service industry is so gung-ho about #AR/VR, I reached out to Mark Brewer, Global Industry Director for Service Management at IFS, a global enterprise software provider.
GN: Why is field service such an attractive sector for #AR/VR?
MB: Field service is all about improving asset reliability and predicting failure before it even happens, while improving the customer experience and decreasing the costs of service.
GN: Do we have any sense how the technologies will affect time to resolution, which I understand is one of the most important metrics in field service?
MB: I think there are a few industries we're seeing #AR/VR technology play a larger role already.

Opinion… * Man-Made

The combination of #AR and #IoT will enable the “Digital Twin”; a digital representation of a physical product, affording the ability to monitor how a unit is performing without a technician ever visiting a site. #DigitalTwin #Trend

Source: Zdnet